Privacy & Cookies

About BW Legal

BW Legal is a law firm regulated by the Solicitors Regulation Authority (SRA) and also the Financial Conduct Authority (FCA). BW Legal takes data protection seriously and is committed to the highest standards of data protection. This Privacy Notice provides important information about how we process personal data. It is kept under review and updated from time to time. BW Legal processes personal data in accordance with data protection principles:

Please contact us using the details below should you have any questions about the Privacy Notice.

BW Legal is a law firm appointed by its clients to collect debt on their behalf. BW Legal acts as a data processor in respect of data provided to us by clients under their instructions to us and a data controller in circumstances where data might be used for our own business purposes. BW Legal may be contacted by:

Post: BW Legal, Enterprise House, Apex View, Leeds, England, LS11 9BH

Phone: 0113 467 0430

Email: enquiries@bwlegal.co.uk

The Data Protection Office may be contacted by emailing SAR@bwlegal.co.uk or by writing to the Data Protection Officer at the address above.

You can find out more about BW Legal on its website http://www.bwlegal.co.uk/

Purpose of Processing

BW Legal processes personal data for legitimate purposes including:

This includes, for example, contact by letter, telephone, mobile phone, SMS and email and managing payments

This may include taking legal action and enforcement activity

This may include taking legal action and enforcement activity

This may include updating credit files, calculating interest and charges and managing payments

BW Legal may also process personal data for the following legitimate purposes:

Legal Basis for Processing

BW Legal processes data on the following lawful reasons:

Categories of Personal Data

BW Legal uses different types of personal data which may be grouped together as:

Sources of Data

BW Legal obtains personal data from sources including:

Sharing Data

BW Legal may share your data with the categories of recipient detailed below:

Data Transfer

Personal Data is not transferred outside of the European Union (EU) without appropriate safeguards.

If, however, data is to be transferred outside of the EU, BW Legal ensures that the recipient is either approved under an Adequacy Decision or the recipient agrees to provide the same or similar protection as BW Legal and only processes your personal data in accordance with any instructions provided by BW Legal.

Automated Decision Making

BW Legal does not make decisions solely based on automated processing (including profiling) which produce legal effects or have a significant affect.

Data Storage

Customer data is retained for no longer than necessary. As such, data is retained for as long as an account remains open.

Upon account closure, data is retained for six years.

This is because BW Legal is regulated by the Solicitors Regulation Authority (SRA) and has a regulatory obligation to retain records for at least this period. In addition to this regulatory obligation, BW Legal considers it necessary to retain records for a period of six years in order to adequately investigate and respond to any matters which may arise regarding credit reporting. The six year period is considered an industry practice and has due regard to the statutory limitation period as well as the time limit for raising a complaint with the Financial Ombudsman Service.

Data is deleted through appropriate technical safeguards when no longer required.

Your Rights

Further information about your data protection rights is available in the Information Commissioner’s website https://ico.org.uk/

Please use the contact details set out above under “About BW Legal” if you would like to exercise your data protection rights.

Complaints

If you have a complaint regarding data protection matters, you have a right to make a complaint to the Information Commissioner’s Office. However, BW Legal is committed to resolving your complaint fairly and quickly and would like an opportunity to respond to your complaint before you raise it with the Information Commissioner’s Office. Details of the BW Legal Complaints Procedure are available on the website http://www.bwlegal.co.uk/.

Cookies

A cookie is a small file, typically of letters and numbers, downloaded onto a device when the user accesses certain websites. Different types of cookies are used for different purposes and you can learn more about cookies at http://www.allaboutcookies.org/.

You can be confident that this website does not make use of any cookies.

Last reviewed November 2018